Refund policy

This is automatic and needs no request from you. When you submit a render we reserve an estimate of its cost. If the render fails, is cancelled, or never comes back, the full reservation returns to your balance and the entry appears in your billing ledger marked as a refund.

You do not need to email anyone, and you do not need to notice it happened.

The reservation is an estimate based on your script. The charge is the real length of the finished video, rounded up to the second, with a 8 second minimum. If the video came out shorter than the estimate, the difference is returned to your balance the moment it lands.

This is why the ledger shows two entries for most renders: the reservation when you pressed the button, and the settlement when the video arrived.

Ask within 14 days of buying a pack and we will refund the unspent portion of that purchase to the original card. Credits you have already spent on finished videos are not refundable, because the rendering has been bought and paid for on your behalf.

After 14 days credits are not refundable, but they never expire either, so there is no deadline to use them.

A finished render is charged even if you dislike it. The rendering cost is incurred the moment the video is produced, and we cannot recover it.

That said, if the output is genuinely broken, the wrong script, the wrong presenter, corrupted audio, a video that will not play, write to support@sayline.ai with the render and we will credit it back. Judgement calls about pacing, tone or likeness are not covered, which is what the 500 free credits on a new account are for: test the quality before you commit money to it.

A pack bought twice by accident is refunded in full, no questions, as long as the duplicate is unspent. Tell us within a reasonable time of noticing.

Email support@sayline.ai from the address on your account. Say which purchase or which render you mean, and we will reply within two business days.

Approved refunds go back to the card that paid, and take five to ten business days to appear depending on your bank. We would rather sort a problem out directly than have you raise a chargeback, which freezes the account while the bank investigates.

There are none. Sayline is prepaid credits only, so there is no recurring charge to cancel, no renewal date to miss, and no plan to downgrade. If you stop using the service, you stop being charged, because you were never being charged on a schedule.