Terms of service

Sayline turns a written script into a video of a presenter delivering it. You supply the script and, if you want one, a photograph or a description of the presenter. We pass that to a third-party avatar rendering provider, store the finished file, and make it available in your library.

The service is sold to you as a business tool. It is not a broadcast licence, a talent agency, or legal permission to depict any particular person.

You need an account to render anything. You are responsible for keeping your password private and for everything done through your account. Tell us straight away if you think someone else has access to it.

A new account receives 500 credits so the first render costs nothing. That grant is one per person, is not transferable, and has no cash value.

Credits are prepaid. One credit is one cent of rendering. You buy them in packs, they never expire, and they are spent by the second of finished video at the rate shown on the pricing page and again in the studio before you press render.

Because the exact length of a video is not known until it has rendered, we reserve an estimated amount when you submit, then settle against the real duration once it finishes and return the difference to your balance. Every reservation, settlement and refund is listed in your billing ledger. Renders are billed with a minimum of 8 seconds, and scripts are capped at 4,000 characters.

Credits are a prepayment for a service, not a stored-value instrument, and they cannot be transferred between accounts or exchanged for cash except where the refund policy says otherwise.

You keep ownership of the scripts and images you upload, and you own the videos you generate. In exchange you promise that you have the right to use everything you give us, and that you will not use the service for any of the following.

We can suspend or close an account that breaks the rules above, and we will refund any unspent credit balance when we do, unless the account was used for fraud or chargeback abuse.

We will tell you why. If you think we got it wrong, reply and a person will look at it again.

Rendering depends on a third-party provider and on the capacity they make available to us. Renders are queued and a limited number run at once, so busy periods can mean a wait.

We do not promise a specific uptime figure, a specific render time, or that any particular presenter, voice or model stays available. If a render fails, you are not charged for it and the reserved credits return to your balance automatically.

We store your scripts, uploaded images and finished videos so that your library works. You can delete any render from the library at any time, which removes the stored file as well as the record.

We do not sell your content, and we do not use the videos you generate to promote the service without asking you first.

The service is provided as it is. To the extent the law allows, we are not liable for lost profits, lost content, or indirect losses, and our total liability to you is limited to what you paid us in the three months before the claim.

Nothing here limits liability that cannot lawfully be limited.

We may update these terms as the product changes. If a change materially affects what you are paying for, we will tell account holders by email before it takes effect, and continuing to use the service after that means you accept it.

These terms are governed by the laws of the State of Delaware, USA, and disputes are handled by the courts there.